TQM stands for Total Quality Management. Managing the quality of one’s products and/or services requires unique system configuration, so many businesses end up with several software applications for overall quality control. When managing quality using a disjointed system, the high level data is impossible to evaluate properly. This may not seem important if each piece of the TQM system is operable, but comparing the data in each area (or department) is crucial to understanding the strengths and weaknesses throughout an organization.

The idea of TQM systems is that it manages quality control within one system. This approach is the logical conclusion, but is rarely practiced due to the fact that most software systems are rigid and structured to impose industry best practices on all who implement it. Some best practices can improve a business, but most organizations have some of their own unique procedures that have been perfected over the years. These processes have made the company successful and should be embraced by the software, not replaced by generic processes. In addition, depending on the circumstances, each facility often requires key structural elements, without which the software will not successfully integrate into the company’s culture.

Flexible TQM Systems provide the real solution. With an agile system, companies can address each department’s needs and successfully implement a TQM system. Because the system is modifiable, each area of one’s business will be able to use the software and therefore executives are truly be able to manage quality control.